In the event that you receive an item and find it unsuitable then it may be returned for refund or exchange providing it is within 14 days of receipt.

Please advise our Customer Service Department, if you haven’t already done so, of any problems with your order as soon as practicable via email We regret that beyond a "reasonable time", due to circumstances beyond our control we may be unable to process your claim.

All returns are subject to the following conditions:

  • You have informed us of your intentions in writing within 14 days of receiving the order.
  • Items are returned within 14 days of you informing us, carriage paid, are unused and are in a re-saleable condition
  • Items returned after 14 days from informing us and where supplied as ordered, may not qualify for a refund.
  • Items for exchange will be re-shipped to UK Mainland addresses postage free on the first occasion, providing they are over £50. Where exchange items are less than £50 a postal charge will apply.
  • Further exchanges will incur a postage charge
  • Shipping of exchanges to Non-UK Mainland addresses will incur a further postage charge where courier services need to be used.
  • Where an error has been made on our behalf we will ship the exchange to you free of charge. Where an error has been made which is not down to Gear4 we may need to charge for the return postage.
  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.
  • Gear4 Limited are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

**Please allow a minimum of 7 working days for returns to be processed**

Please take the following steps to action a return:-

1- Complete the returns form below and enclose a copy with your goods

2- Cut off the return address from the returns form and attach to the package

3- Return the package to the address on the returns form.

  • For smaller lighter items we recommend you use your local Post Office and send the goods recorded delivery to ensure you have proof of delivery
  • For larger items we recommend you use one of 3 third party courier companies. These are Parcel2Go, Parcel Monkey & Collect+ which are simple to use courier brokers. Please note none of these companies are associated with Gear4 Limited.

4- Please retain a copy of your postal receipt for tracking purposes.

5- Upon receiving your parcel we will take the necessary action to re-send the items you require or perform a refund if necessary

If you wish to return something purchased online, please visit your account and download the returns form.