“The New Normal”

How do I shop with you from the 19/07/21?

For the safety of our staff and customers please wear a suitable face covering whilst inside the premises, for those without masks we have a limited stock available for purchase. Please be aware if you require to purchase a mask on the day please wait just inside the entrance where a member of staff will be able to assist.

There are "Wash Stations" at the entrance along with additional other locations, please do use them to help protect us all.

Whilst at the shop we also request that both our staff and customers adhere to social distancing, please ensure that you remain at least 1+ meter apart from others at all times and avoid coming to the shop in groups.

Please avoid handling products at all times, a member of staff is there to safely handle and show you any products you wish to get a better look at. For those simply wishing to browse our range on offer please utilise our website which displays all of our stock.

We are currently unable to allow customers to try on clothing and protective equipment to reduce the risk of contamination, however you can of course request a size exchange within 14 days of purchase. As such please come prepared with knowledge of the product and size required, our staff will be happy to discuss size options with you prior to your visit to help narrow these options down. All stock that has been handled / returned must be put into quarantine to ensure safety of all customers and staff.

Please ensure that when visiting the shop you read the various signs on display as they are for both your safety and the safety our staff and business.

We thank you in advance for ensuring guidelines are followed during this difficult time, these will be amended appropriately as the situation develops and Government guidelines are updated.

 

Parts and Clothing – 4 ways to shop

1 - Shop Online 24/7

Our website remains at your service 24 hours a day & 7 days a week to provide you with a quick and easy way to shop for those motorcycle essentials. From our first class parts/fiche finder providing you with detailed diagrams of your bike to help you find the exact parts required, to our wide range of offroad & road clothing and accessories.

Simply place your order and sit back while our team takes care of the rest, once sent out our delivery partners will deliver your products direct to your door.

2 - Phone Orders

Our parts & clothing phone lines are open from 9:00am to 5:00pm and the team are on hand to help with your product choices and take your order.

Phone orders can be delivered to your door, or feel free to request "Store Collection" (see Click and Collect for more info).

For general enquiries please do not hesitate to contact us on info@gear4motorcycles.co.uk and we will respond as soon as we can.

3 - Click & Collect

Our click and collect service is here for all of those needing their parts without having to wait on the postman, simply select collect from store on the delivery address page during checkout. Your order will be picked by our team and safely put aside ready for collection. You will receive an email advising your order is ready, along with full instructions regarding our "safe" and efficient handover process. please observe the instruction following:-

4 - Counter Collect

The parts and clothing showroom is open with access to the main counter where you can place your order with one of our team members in a "Safe Distanced Environment" and we will then process and pick your order whilst you wait.

Our opening hours are 9:00 - 5:30 Monday - Friday, 9:00 - 5:00 on Saturdays.

We must stress that strict social distancing measures are in place to ensure the safety of both yourself and the Gear4 staff members. As such we ask customers to utilise our website and phone services where possible.

For the safety of our staff and customers please wear a suitable face covering whilst inside the premises. Hand wash is provided at the entrances but we ask you please avoid handling any of the products or motorcycles, if you would like to look at a product you are considering purchasing then please ask a member of staff for assistance.

 

Motorcycles Sales

The sales team can be contacted on bikesales@gear4motorcycles.co.uk and with our “Kickstart Deals” now up and running we can find the right bike at the right price for you.

Our new “Distanced Handover” procedure ensures that you can take delivery of your new motorcycle in the knowledge that the safety of our customers and staff is our priority. Finance arrangements, and most relevant documentation can now be signed remotely, meaning that you can purchase in the knowledge that contact is kept to an absolute minimum.

 

Service Department

The service team are ready and waiting to Keep you Riding so don’t delay and make contact asap as the usual summer lead time is growing daily.

Please direct your service enquiries to the team on service@gear4motorcycles.co.uk and they’ll be glad to get you booked in.

We are operating a safe drop off and pick up of your motorcycle which the team will update you when you make your booking.

 

Suspension Department

It’s business as usual for our suspension specialists.

So whether it’s a fork service or a full upgrade just fire an email to the team on service@gear4motorcycles.co.uk with your requirements and we’ll do the rest.

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Can you help?

Absolutely, and we remain grateful for all your support up to now and in the coming weeks and months as we all navigate our way through this.

You can help by:-

Wearing a suitable “face covering” if you're face to face with one of the team.
Maintain the suggested 2m social distancing at all times
Visit the site on your own or with a max of one other i.e. no large groups
Minimise touching bikes/products/surfaces where possible
Be patient should you have to queue
”Like” our social media pages to receive regular up to date info or keep your eye on this page.

Rest assured our focus is firmly set on the balance between Keeping you Riding and Staying Safe ....

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Frequently Asked Questions:-

Are you open?

We are fully operational allowing you to visit us and make a purchase however our showrooms are currently not accessible for general browsing.

Is it safe to visit you?

We are doing everything we can to keep you and our team safe. Maintaining social distancing, wear a suitable “face covering” and use the wash stations provided will help us achieve this.

Can I purchase from you?

Absolutely, and there are various ways to shop with us. Contact the relevant department and they will be glad to help you with whatever you need.

Can I just come for a look around?

Unfortunately our showrooms are not accessible for general browsing however our website is live 24/7 if you wish to view products and shop online.

I just need some general advice.

The team are here to help you with any questions you may have. Just drop them an email and they will be glad to get back to you asap.

Parts and Clothing: info@gear4motorcycles.co.uk

Motorcycle Sales: bikesales@gear4motorcycles.co.uk

Service: service@gear4motorcycles.co.uk

What payment types do you accept?

All the usual payment types are available (excluding American Express) except for cash which we are currently not accepting for safety reasons.

Can I collect my parts order?

Yes – order via the website and select Collect from Store or over the phone and advise you wish to collect.

Thanks again for all your support of the past weeks and months and we look forward to seeing you again soon.

Team Gear4