“The New Normal”

NOW OPEN ON SATURDAYS !!

We are now open on Saturdays from the 4th July.  

In order to ensure everyone is safe when visiting the Gear4 site we have introduced a number of new measures and different ways to shop.

For the safety of you and the team we do respectfully request you maintain the suggested 2m social distancing along with wearing a suitable “face covering” if you are face to face with a member of staff or entering the showroom.

The team have been briefed on how we can serve you in a safe and friendly manner. They will be wearing “face coverings” themselves and remain behind counter screens at all times where possible.

The operation is back up and running with various ways to shop with us ....

Parts and Clothing – 4 ways to shop

1 - Shop Online 24/7

The website is open 24 hours a day, 7 days a week to provide you with a quick and easy way to shop for those motorcycle essentials. Simply place your order and sit back while our team takes care of the rest, once sent out our couriers Royal Mail & DPD will deliver your products direct to your door.

2 - Phone Orders

Place your order over the phone and like a web order you can then sit back while our team takes care of the rest, once sent out our couriers Royal Mail & DPD will deliver your products direct to your door.

Phone lines are currently open 9am – 5pm Monday – Saturday.

Due to working with limited team, please direct any general enquiries about parts to info@gear4motorcycles.co.uk and we will respond as soon as we can.

3 - Click & Collect

Our “Click and Collect” service is here for all of those needing their parts without having to wait on the postman. Simply place an order online and select “Collect from Store” on the delivery page, during checkout.

Your order will then be picked and reserved ready for collection after which them team will email you to arrange your collection slot. Further details of our "safe" handover procedure will be detailed in your email.

Please await confirmation that your order is complete & ready, prior to visiting the site.

4 - Counter Collect

The Parts and Clothing showroom is accessible however with some restrictions. Your can visit the “Parts Counter” and receive the usual level of service from one of the team. The "parts" area has a one way system allowing you to view and purchase parts at the counter.

Access to the clothing and riding gear area is restricted to one person only and only when accompanied by a member of the team. This is purely to limit the amount of contact with products which then have to be quarantined for the next customers and our safety.  

Counter Collect is currently only accepting card payments.

Our current opening hours are 9am - 5:30pm Monday - Friday, 9am - 5pm Saturdays, closed on Sundays and Bank Holidays.

Motorcycles Sales

The sales team can be contacted on ktmsales@gear4motorcycles.co.uk and with our “Kickstart Deals” now up and running we can find the right bike at the right price for you.

Safety remains our number 1 priority so we have sample models available to view in our “Outdoor Showroom” and you can make an appointment to view a view a specific bike as required. Please do wear a suitable “face covering” if you are entering the showroom.

Our new “Distanced Handover” procedure ensures that you can take delivery of your new motorcycles in the knowledge that your and our safety is in good hands.

Service Department

The service team are ready and waiting to Keep you Riding so don’t delay and make contact asap as the usual summer lead time is growing daily.

Please direct your service enquiries to the team on service@gear4motorcycles.co.uk and they’ll be glad to get you booked in.

We are operating a safe drop off and pick up of your motorcycle which the team will update you when you make your booking.

Suspension Department

It’s business as usual for our suspension specialists.

So whether it’s a fork service or a full upgrade just fire an email to the team on service@gear4motorcycles.co.uk with your requirements and we’ll do the rest.

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Can you help?

Absolutely and we remain grateful for all your support upto now and in the coming weeks and months as we all navigate our way through this.

You can help by:-

  • Wearing a suitable “face covering” if you face to face with one of the team or are entering the showroom.
  • Maintain the suggested 2m social distancing at all times
  • Visit the site on your own or with a max of one other ie no large groups
  • Follow the one way signs to minimise “pinch points”
  • Minimise touching bikes/products/surfaces where possible
  • Be patient should you have to queue

Will there be any further changes on the 4th July?

The biggest change will be that we start to open on Saturdays again and as the situation changes daily please ”Like” our social media pages to receive regular up to date info or keep your eye on this page.

Rest assured our focus is firmly set on the balance between Keeping you Riding and Staying Safe ....

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Frequently Asked Questions:-

Are you open?

Yes we are fully operational, however our showrooms currently have some restrictions in place and are not totally accessible for general browsing.

Is it safe to visit you?

We are doing everything we can to keep you and our team safe. Maintaining social distancing, wear a suitable “face covering” and use the wash stations provided will help us achieve this.

Can I purchase from you?

Absolutely and there are various ways to shop with us. Contact the relevant department and they will be glad to help you with whatever you need.

Can I just come for a look around?

Unfortunately our showrooms  currently have some restrictions in place and are not totally accessible for general browsing, however our website is live 24/7 to view products and shop online.

I would like to try on a helmet and some gear?

Although our clothing and riding gear area is not accessible, we are providing a "Personal Shopping" service for those customers needing to try on some kit. A member of the team will escort you round the dept and present the various items to you. We need to restrict the products you handle etc as we then have to quarantine them before putting them back into stock to keep the next customer and ourselves safe.

I just need some general advice.

The team are here to help you with any questions you may have. Just drop them an email and they will be glad to get back to you asap.

Parts and Clothing     info@gear4motorcycles.co.uk

Motorcycle Sales       ktmsales@gear4motorcycles.co.uk

Service                     service@gear4motorcycles.co.uk

What payment types do you accept?

All the usual payment types are available except for cash which we are currently not accepting for safety reasons.

Can I collect my parts order?

Yes –order via the website and select Collect from Store or over the phone and advise you wish to collect.

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Opening Hours

Website       = 24/7

Phone Lines = Mon to Fri 9am to 5pm      (inc Sat's from 4th July)

Showroom   = Mon to Fri 9am to 5:30pm (inc Sat's from 4th July)

                  = Saturdays 9am to 5pm

                   = Sundays CLOSED

Thanks again for all your support of the past weeks and months and we look forward to seeing you again soon ...

Team Gear4